–––– OPERATING MODELUnlocking sustainable impact and people potential
Ellis Jones is a social impact agency with expertise in communications, design and research.
Brief/ProblemFor some years, this exceptional firm has been winning awards, yet struggling to realise its full potential. Ellis Jones looked to Hyfen to help clarify which aspects of its strategy, people, culture and operating model might be holding it back, and guidance on how to take the right action to scale its growth sustainably.
The Hyfen ApproachUndertaking a cultural review that left no stone unturned, Hyfen helped Ellis Jones face into the root cause of its limitations, as well as to understand its potential trajectory with new eyes. Delivering a playbook for the team on how to address these challenges, Hyfen partnered with the Directors and Principles to take the business through welcomed change.
ResultThe Ellis Jones leadership cohort and staff had someone to turn to who was able to provide whole-of-business and culturally grounded insights when these were most needed. Hyfen built the infrastructure, and systems of support and process that enabled focus and foundation. The potential, needs and capabilities of the team were kept central at all times, making the journey feel both human and wanted.