––––  OUR CLIENT PROMISE

We help you turn the ‘why’ and ‘what’ of your strategy into a confident ‘how’.

Our team’s close partnership with your team will see you sustaining results for years.

  • Our communication is clear and diplomatic. We are not afraid of tackling tough topics. We’re also right there with you.

  • When you can’t see the forest for the trees, we are in the canopy. We see the fire risks and the growth potential.

  • We see your expertise and raise it. Fresh thinking, new perspectives. Joint ownership of the outcome.

  • We offer our expertise in complex organisational ecosystems so that we can address your issues holistically and integrally.

  • We play at the edge of business innovation so that we can lead you toward your future with a “how might we” mindset.

–––  HOW WE WORK WITH YOU

Get started

Enjoy a free consultation with us first, to make sure we’re the right fit for each other. After an initial chat, you’ll meet the Hyfen team that brings the best combo of expertise to your opportunity or challenge. Our proposal scope will define the work. We’ll quote you a fixed fee or monthly retainer. A quick digital services-agreement later, and we’re off and away.

Discovery

So that you get the best value from our partnership, we always start with discovery. Here, we learn about your organisation from the inside out so that our insights have currency. We’re likely to take input from a range of stakeholders. The discovery playback will show you a fresh perspective on well-worn challenges.

Co-design

We bring our expertise to the table, starting with a reframing of your challenges and opportunities. We work with you and your team to co-design strategies, solutions, and change programs. Taking a human-centred approach, we ground the “what next” advice in options. Accelerated, welcomed value creation is our co-design aim.

Sustain

Most of our clients are looking for sustainable value uplift across their whole enterprise. To us this means seeing the job through. We can up-skill your team, find resources, and work alongside you during implementation. Whether we remain embedded or hand off to a skilled team, we de-risk results by making things do-able.

Are we a good fit?

Who do we work with?

Our engagement sits with the key decision makers for the whole organisation. That may be you, or it may be you in partnership with the CEO or Chair. As a leader who shapes the strategy, you are key to realising the vision and are looking for help on the “how”. Together we’ll work out whether we’re a good fit for the challenges you have.

Organisations we work with

Our clients are either fast-growth scale-ups, privately owned growth enterprises, or innovative social enterprises. We prefer to work with businesses or not-for profits trading over $2m who employ teams of 15 to 1500 people. We also partner with investment and advisory firms. Advisors ask us to work with them to tackle their client’s “how might we” questions.

Sectors we work with

We usually find ourselves partnering in sectors that are undergoing market disruption, introducing innovation or shifting their relationship with members, ecosystems and the community. Our portfolio of clients and the direct experience of our team covers:

  • Health and financial services

  • ESG, climate and energy

  • Retail, food and hospitality

  • Defence, engineering and technology

  • Venture tech and venture services

  • Professional services and

  • Higher education.

The Hyfen team is proud to have worked with:

A typical Hyfen engagement will last for 6 to 12 months with the future of your organisation in mind. Solutions are overseen by Kirstin and her similarly-skilled team of senior associates and experts. If you engage us on retainer, you become a priority client. Our key people are experienced and available to your Board, CEO and decision makers for critical discussions.

“Hyfen doesn’t shy away from hard conversations. We asked Hyfen to review our Board and Executive structure, realign our remuneration framework, and help us reset our future strategy. As a successful professional services business that’s been around for 50 years, changing our business to be ready for the future means overcoming our own inertia. Kirstin persisted when the going got tough, guiding our Board and CEO through some of the most critical decisions we’ve made in the last 10 years.” 

Sandro Di Lollo, Chair Knight Group